FAQ
Our customers ask
Most asked first, from real conversations with our customers
How long is the window film warranty?
Up to 10 years. It covers:
- Color change
- Loss of heat rejection
- Delamination
What is the difference between Premium and Ultimate?
The main difference is the warranty: 7 years for Premium, 10 years for Ultimate.
What tint levels does the traffic law allow?
The traffic law sets how much light each window must let through:
- Windshield: 70% to 80%
- Front doors: at least 50%
- Rear doors: darker tint is allowed
- Rear window: at least 50%
Our technician will help you choose the right shade.
Does the film affect my phone signal?
No. The film does not affect your phone signal.
Do you remove old tint?
Yes. We remove it safely with steam. Removal is free in most cases; the technician confirms after checking it at the branch.
How is the film cut?
Our technician cuts it by hand at the branch before installation, using dedicated cutting tools.
How long does window film installation take?
About 3 hours. The branch confirms the handover time based on your car's condition.
Does the window film price include the sunroof?
No. The price does not include the sunroof or panoramic roof. You can add it; the branch prices it by size.
Do you remove stickers when installing the film?
The technician decides at the branch, based on the sticker type, its position and the glass condition.
Do you have honey-colored film?
Yes. Try it on your car at the branch before installation, as the result depends on the original glass color.
Do you offer rubber spray to change the car's color?
Yes. We offer rubber spray to change your car to any color. The price depends on the parts and their size.
Does the PPF price include polishing?
Yes. We polish the car before installing PPF, and polishing is included in the price.
What is the difference between front and full PPF?
Front PPF covers: hood · bumper · fenders · headlights and fog lights · mirrors · door edges · windshield pillars.
Full PPF covers the whole body, except the roof.
How long does PPF installation take?
- Front PPF: about 4 hours
- Full PPF: about 10 hours
The branch confirms the handover time based on your car's condition.
What is the difference between X and X Pro?
The main difference is the warranty: 7 years for X, 10 years for X Pro. There is also a slight difference in thickness.
What does the PPF warranty cover?
It covers:
- Color change and yellowing
- Cracking and bubbling
- Delamination
What type of film do you use?
American multi-layer polyurethane (TPU) film. It protects against scratches, light impacts, road stones and sandblasting.
Does the film heal scratches by itself?
Yes. Light surface scratches disappear with heat or over time.
How thick is the film?
7.5 mil, or 191 µm (about 0.19 mm).
Do you have matte or black PPF?
Yes. We offer matte PPF and black PPF.
Does PPF need regular maintenance?
No. We inspect the film carefully before handover, and it needs no follow-up visits or maintenance.
How is PPF cut?
By computer, for a more precise fit.
Do you have windshield protection?
Yes. Windshield protection is a separate service and is not part of full PPF.
Do you protect interior parts?
Yes. We offer PPF for interior parts such as screens and door panels. What can be covered depends on the car model.
How long does ceramic coating take?
About 4 hours. The branch confirms the handover time based on your car's condition.
How long does polishing take?
About 6 hours. The branch confirms the handover time based on your car's condition.
What does polishing include?
It covers the car inside and out.
How long does the service take?
These are the minimum times for each service:
- Window film: 3 hours
- Ceramic: 4 hours
- Polishing: 6 hours
- Front PPF: 4 hours
- Full PPF: 10 hours
Your car may need longer if it needs preparation first:
- PPF: the paint may need polishing before installation.
- Window film: we clean the glass fully and cover the dashboard and interior parts to protect them during installation.
The branch tells you the time after inspecting your car. If you choose more than one service, we work on them together, so the time is close to the longest one, not the total.
Can I change or cancel my appointment?
Yes, any time. Send your request from the support page.
Can I add or change a service after booking?
Yes. Your booking holds your slot, and you can add or change services at the branch.
Which branch is best?
All our branches work to the same quality standards. Choose the nearest one.
Should I wash my car before coming?
No need. The branch team prepares the car before starting.
Do I pay when booking?
No. You can pay at the branch.
Can I pay in installments?
Yes. You can pay in installments with Tabby and Tamara.
How do I book?
On the booking page: choose the branch, day and time, then enter your name and phone. You can choose the service at the branch.
What services do you offer?
Drive7 is a Saudi car care company since 2005. Our services: window film · PPF · nano ceramic · polishing · dash cam installation · building films.
Where can I find prices?
Each service page shows its price.
Does the price depend on car size?
No. The price is the same for all car sizes.
Where are your branches?
We have branches in Riyadh, Jeddah and Qassim. Each branch's address, map and phone number are on the branches page.
What are your working hours?
Each branch's hours are on the branches page.
Do you install products I bring myself?
No. We guarantee both the material and the installation, so we only install Drive7 products.
How do I contact customer service?
Through the support page, or customer service on WhatsApp.
Which dash cams do you have? Is installation free?
Yes, installation is free at Drive7 branches. All our dash cams are available at every branch and in the DEPART store, with specs and prices.
Can you pick up my car from my location?
Yes, subject to availability and scheduling. Contact customer service on WhatsApp, and the team will confirm if pickup is possible.